KAPERSKY ANTI-VIRUS 5.0 - FOR WINDOWS WORKSTATIONS Administrator's Manual page 197

Frequently Asked Questions
In order to restore the connection to the local area network/internet, you
will have to disable the network attacks protection. In order to do it,
1. Open main application window of Kaspersky Anti-Virus and switch
to the Settings tab (see Figure 3).
2. Using the
Protection dialog box and switch to the Network tab (see Figure
24).
3. Uncheck the Enable real-time protection against network
attacks box and press the OK button.
In order to apply settings you have configured you have to restart your
computer. In order to do this press the Yes button. If you wish to
restart your computer later, press the No button.
Question: After Kaspersky Anti-Virus was installed, my operating sys-
tem started behaving strangely (blue screen, computer restarting re-
peatedly, etc.) What should I do?
This situation, although rare, is possible if there is a conflict between
Kaspersky Anti-Virus and other software installed on your computer. In
order to restore the functionality of your operating system:
1. As your computer starts loading press the F8 key until the
operating system loading options are displayed on your screen.
2. Select the Safe mode item and load the operating system.
3. Start Kaspersky Anti-Virus.
4. In the main application window switch to the Settings tab and
press the
5. In the Additional settings dialog box that will open switch to the
Security tab (see Figure 61) and uncheck the Launch Kaspersky
Anti-Virus at the system startup box. Press the OK button.
6. Restart the operating system in the normal mode.
After this contact the Technical support service by visiting Kaspersky
Lab's corporate website (section Services
Send a question to the support service). Describe your problem and
conditions under which it occurs in as much detail as possible.
Make sure that you attach to your question a file containing a complete
dump of Microsoft Windows operating system. In order to create this
file, do the following:
1. Right-click My computer icon and select the Properties item in
the shortcut menu that will open.
Real-time protection
Additional Settings
link, open the Configure Real-Time
link.
Technical Support
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