KAPERSKY ANTI-VIRUS 5.0 - FOR WINDOWS WORKSTATIONS Administrator's Manual page 196

196
Question: I use a proxy server and the updater does not work on my
computer. What should I do?
The following problems may cause inability to retrieve updates while
working through a proxy server:
•
Incorrect network settings.
There are two options for entering network settings when setting up
the updating service: you may use Microsoft Internet Explorer
settings or custom settings. The updating service sometimes
incorrectly uses Microsoft Internet Explorer settings. This may
occur in the following cases:
Internet connection is not set up on a computer;
Microsoft Internet Explorer settings are unavailable if none of the
proxy server requires authorization.
In all these cases, you should specify your network parameters
directly in the settings of the update service.
•
Proxy server being used belongs to a type unsupported by the
updating service of Kaspersky Anti-Virus.
The updating service does not work through Kerio WinRoute, since
WinRoute does not completely support HTTP 1.0 protocol. In this
case, it is recommended to use any other proxy server.
The updating service also cannot work through Microsoft ISA
Server using FTP protocol. In this case, we recommend obtaining
updates from the Kaspersky Lab servers using HTTP protocol.
Question: after the installation of Kaspersky Anti-Virus my connection to
the local area network/internet was lost. What should I do?
This means that there is a conflict between the Kaspersky Lab's network
attacks protection module and the firewall installed on your computer.
Create a new updating task or modify an existing one.
o
Enable the sharing of updates through a local source and
specify the created folder.
Specify the local updates folder of the server as the source
o
of updates on all computers, which should be updated from
that server.
users has logged in;
Kaspersky Anti-Virus 5.0 for Windows Workstations