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MAINTENANCE
AND TROUBLESHOO?WG
Infinite
4096
Hybrid
Key Telephone
System
Maintenance
and Troubleshooting
(Cont'd)
C.
Help Menu
(3)
800.3
REMOTE
SYSTEM MONITOR
A.
General
Overview
A convenient
on Screen Help Menu is provlded
by typing
a 7" then pressing
Enter.
The fol-
lowing will appear
on the screen:
The Remote
Monitor
feature
provides
remote
access to the installed
system for dla@osUc
purposes.
These
capabilities
benefit
Service
personnel
enabling
them
to support
the end
user remotely.
Different
levels of access. via
password.
allows
authorized
personnel
to
trace.
monitor
and "up-load"
critical informa-
tion
directly
from
the 4096
system.
This
provides
a more accurate
means of acquiring
system
information
that
leads
to a quick
resolution
of problems
that may occur.
This is
all done without
interfering
w&b ongoing
call
processing
or normal
system operation,
and in
many
cases may
be performed
without
a site
visit
An external
modem
connected
to the
CPB RS232-C
is required
for remote access.
Capabilities
allowed and reserved for this 'High
level troubleshooting"
fn addition
are:
/
7S MONITOR
EM. Ver
2.06
;&jJ@
&&&
TIM:
11:29:31
cyyy
41tt:
-
auno
co
aara
;
ii;:
-
auto
*=a
data
'.
-
a CalCal'-
*at
'cram
ney'
aunt
memory
.
Monitor
Mode
l
Enable
& Disable
Event pace"
.
Dump
'Trace Buffer"
(up-loadl
B.
Monitor
Password
D.
Dump
Memory
Data
Three
opttons
allow the memory
structure
to
be 'dumped'
forviewing.
The three options
are
entered
as follows:
c [cl - Dump
CO Line memory
structure
s bl - Dump
Station
memory
Structure
d [al[a] - Dump
a memory
address
Stnx-
ture
The Remote Monitor
feature,
like Remote Main-
tenance,
is entered
via a six-character
al-
phanumeric
string.
The password
prompt
is
given by enterlng
a carriage return
at the device
connected
to the CPB RS232-C
port.
After the
prompt
is printed
out, the password
should
be
entered
followed
by a carriage
return.
Proper
entry
of the
password
will
result
in the
MON>prompt.
The
Remote
Maintenance
password
is: 'JENNIEI
NOTE:
The remote mmitorfeature ts
intended
for use only under the guidance
and instruction
by authorized
personnelfrom
a Technical Ass&-
tunce center
r*rACl. Cure and cauhiut must be
observed
when using this
feature as pwnanmt
damage to the some
stnxture am occur.
The data obtained
from these commands
is in
hexadecimal
format
and is used primarily
for
manufacture
level support.
NOlE:CtrfCwUlalmttheDatc~Dumpand
return to the mow prompt
800-12
Issue
1, January
1992
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