Konica Minolta bizhub C658 Service Manual page 1615

bizhub C658/C558/C458/C368/C308/C258
11. NETWORK FAX ERROR CODE
• When there occurs any trouble with this machine, the error screen is displayed. And on this error screen, the following error message is
shown. Take a necessary step referring to the table given below.
11.1 Error code list of the transmission system
Error code Category
N10 Connection
error
N11 Connection
error
N12 Connection
error
N13 Connection
error
N14 Connection
error
N15 Remote reset
N16 Remote busy
N17 LAN access
N18 Network error
N20 Memory error
N21 HDD error
N22 Conversion
error
N25 Memory
overflow
N35 Forward TX
N36
11.2 Error code list of the reception system
Error code Category
N50 SMTP
reception
N51 Decode
Contents of error
Server connection error
Connection declined by the other party
machine
Disconnection of the line
No response received from the network
Mail delivery error
Connection reset by the other party
machine
Remote machine is busy
Communication time out
Network error
Memory overflow
HDD error
Conversion error
Memory overflow
A request for transmission has been
received with the NetFAX with the
Function Settings OFF. (A request for
transfer of the IP address FAX while the
IP Address FAX function is being OFF in
the service mode.)
A request has been received for
transmission of images that cannot be
sent.
Contents of error
SMTP reception error
In excess of the length specified for
reception
K TROUBLESHOOTING > 11. NETWORK FAX ERROR CODE
Redial
No • Check the condition of the other party machine.
• Check the network setting of local machine.
• Ask the network administrator if the network is
operating normally.
No Reception is declined. Check the condition of the
other party machine.
Yes Check to see if there occurs any abnormal condition
with the network, such as the disconnection of a
cable.
No • Check the condition of the other party machine.
• Check the network setting of local machine.
• Ask the network administrator if the network is
operating normally.
No Check the condition of the other party machine.
Send it again after waiting for a while.
Yes Check the condition of the other party machine.
Send it again after waiting for a while.
Yes Check the condition of the other party machine.
Send it again after waiting for a while.
Yes Check the condition of the other party machine.
Send it again after waiting for a while.
No • Check the each settings.
• Check to see if there occurs any abnormal
condition with the network, such as the
disconnection of a cable.
• After turning off and on the main power switch,
send it again.
No • The memory is full.
• Check to see if there is any other job being
handled.
• With the number of transmission sheets
reduced or the resolution for read reduced,
send it again.
No • HDD is full.
• Delete unnecessary files.
• With the number of transmission sheets
reduced or the resolution for read reduced,
send it again.
No After turning off and on the main power switch, send
it again.
No • The memory is full.
• Check to see if there is any other job being
handled.
• With the number of transmission sheets
reduced or the resolution for read reduced,
send it again.
No -
No -
When the SMTP reception does not start in 60 minutes after
connection for an incoming call, this error may be resulted. Ask the
sender to send it again.
Ask the sender to send it again after the length of the text being
reduced.
K-287
Corrective action
Corrective action