Konica Minolta bizhub C658 Service Manual page 1512

bizhub C658/C558/C458/C368/C308/C258
(2) Procedure
1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device
driver in USB memory used. If there is any file,
2. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
4. Re-register the user authentication information.
5. Replace authentication device.
3.23.16 CC213 (bizhub C658/C558/C458/C368/C308/C258)
(1) Contents
Trouble type
Rank
Trouble detection condition
Trouble isolation
Relevant electrical parts
(2) Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
3. Reset the authentication settings. (card type, IC card advanced settings, and etc.)
4. Re-register the user authentication information.
3.23.17 CC214 (bizhub C658/C558/C458/C368/C308/C258)
(1) Contents
Trouble type
Rank
Trouble detection condition The deletion of the user information is uncompleted.
Trouble isolation
Relevant electrical parts
(2) Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
3.23.18 CC216 (bizhub C658/C558/C458/C368/C308/C258)
(1) Contents
Trouble type
Rank
Trouble detection condition An error occurred during user authentication using optional authentication unit AU-102.
Trouble isolation
Relevant electrical parts
(2) Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
3. Reset the number of authentication trials.
3.23.19 CC301 (bizhub C658/C558/C458/C368/C308/C258)
(1) Contents
Trouble type
Rank
Trouble detection condition
Trouble isolation
Relevant electrical parts
reinstall the loadable device
CC213: User registration error/Card information setting error
C
• IC card advanced settings data is not correct when starting-up the authentication device.
• Authentication information data is not correct when starting-up the authentication device.
• IC card advanced settings data is not correct when setting the IC card advanced settings.
• Authentication information data is not correct when setting the IC card advanced settings.
• IC card advanced settings data is not correct when registering the authentication information.
• Authentication information data is not correct when registering the authentication information.
• IC card advanced settings data is not correct when editing the authentication information.
• Authentication information data is not correct when editing the authentication information.
-
• MFP board (MFPB)
• Authentication device
CC214: User information deletion error
C
-
• MFP board (MFPB)
• Authentication device
CC216: Acquisition failure of the number of trials/Initialize error of number of authentication
C
-
• MFP board (MFPB)
• Authentication device
CC301: Authentication customize data error
B
• The master authentication customize data is corrupted upon startup.
• Registration of authentication customize data in the main body has failed upon startup.
-
MFP board (MFPB)
K TROUBLESHOOTING > 3. TROUBLE CODE
driver.
K-184