Glossary - Nortel CallPilot Mini Reference Manual

Glossary

Administration
The tasks involved in maintaining CallPilot mailboxes, greetings and set up configuration.
Alternate greeting
A greeting recorded for a Personal mailbox and played on occasions such as absence,
illness, or vacation.
Auto Attendant
The CallPilot answering service that answers incoming calls with a Company greeting,
plays a list of CallPilot options to a caller and performs call routing functions in response
to a caller's dialpad selections.
Broadcast Message
A message that can be sent only by the System Administrator. This type of message plays
in all initialized Subscriber mailboxes.
Class of Service
A predetermined number designation that specifies the CallPilot options for a mailbox.
Company Directory
A voice list that contains the names of users with initialized mailboxes that are designated
to appear in the Company Directory.
Default
The parameters preset in CallPilot.
Designated Operator
A person who is assigned to answer the CallPilot Operator Request option.
DTMF
Dual-Tone MultiFrequency. The type of audio signals that are generated when you press
the buttons on a touch-tone telephone.
Envelope information
A date and time stamp that appears on messages left in a mailbox. If the message is left by
another mailbox owner, envelope information includes the names of the sender and other
recipients.
Extension
A two-digit to seven-digit number used to reach a designated telephone. An internal
telephone is also referred to as an extension.
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