Glossary - Nortel CallPilot Mini Installation And Maintenance Manual

Glossary

Administration
The tasks involved in maintaining Mailboxes, Greetings, Skillsets, Agents and System
configuration.
Agent
An agent is a person who is assigned to answer calls for one or more Skillsets in a Call
Center.
Alarms
Messages sent by CallPilot indicating that something requires the system administrator's
attention.
Alternate language
The second language CallPilot can be programmed to operate in.
Baud rate
A unit of measurement of data processing speed. It is approximately equivalent to Bits Per
Second (BPS). Typical baud rates are 300, 1200, 2400, 4800, and 9600.
Bit
An abbreviation for binary digit. A bit is the smallest unit of information recognized by the
computer. A bit has one of two values (0 or 1) to indicate off or on.
Byte
The amount of space required to store a single character. One byte equals eight bits.
Call Center
The Call Center Software receives, holds and routes calls to agents in a call center.
CCR (Custom Call Routing)
Call Paths that let callers select options to direct their calls along paths you create.
Central office line
The telephone lines that connect the Norstar KSU or Meridian 1 PBX to the Public
Switched Telephone Network (PSTN).
CLID
Caller Line Identification.
Company Directory
An internal list containing the names of users with initialized mailboxes designated to
appear in the directory.
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