Headset Not Functioning - Nortel Softphone 2050 User Manual

Troubleshooting the IP Softphone 2050

Headset not functioning

If you experience any headset problems, try the following actions in the
order presented:
1. Verify that you are using a supported operating system. For a list of
supported operating systems, see "System requirements" on
page 26. To check your operating system:
a. Select Start.
b. Right-click
c. Select Properties.
A System Properties window appears.
d. Select General.
The General tab lists system, registration, and computer
information.
2. Verify that Universal Serial Bus controllers appears in the Windows
Device Manager. To open the Device Manager:
a. Select Start.
b. Right-click
c. Select Properties.
The System Properties window appears.
d. Select Hardware.
The Hardware dialog tab appears.
e. Click Device
3. If Universal Serial Bus controllers does not appear in the Device
Manager:
— Ensure that USB is enabled in your computer setup menu.
— Check for a BIOS upgrade.
— Contact your computer supplier.
4. Verify that USB Audio Device appears under Sound, video and game
controllers in the Windows Device Manager. To open the Device
Manager, see step 2.
108
My Computer.
My Computer.
Manager.