Troubleshooting The Ip Softphone 2050; Connectivity Problems; Suggested Remedy Actions - Nortel Softphone 2050 User Manual

Troubleshooting the
IP Softphone 2050
The following sections describe various troubleshooting issues and
suggested remedy actions:
• "Connectivity problems" on page 99
• "Audio problems" on page 104
• "Reset conditions" on page 107
• "USB Headset problems" on page 107
• "TAPI problems" on page 110

Connectivity problems

The following sections describes various connectivity problems and

suggested remedy actions:

• "Communication server is unreachable" on page 99
• "Unable to obtain valid license" on page 100
• "Connection is reinitializing" on page 101
• "Authorization failed" on page 102
• "Unable to retrieve communication server parameters from DHCP
server" on page 103
• "Service denied" on page 103
Communication server is unreachable
Symptom:
One of the following messages appears:
• Connecting...
• Server unreachable. Reconnecting in xx seconds.
• 802.1 QoS is not supported on your network.

Troubleshooting the IP Softphone 2050

99