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SOS NOT READY
display disappears once the
vehicle is switched on.
G: The icon appears in the display during
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an active emergency call.
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If there is a malfunction of the emergency call
system, the loudspeakers, microphone, airbag
or the SOS button, for example, are faulty.
You can recognise a fault in the emergency
call system by the following displays:
A corresponding message will also appear
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in the driver's display.
The SOS button lights up red continuously.
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Triggering an automatic emergency call
Requirements:
The vehicle is switched on.
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The starter battery is sufficiently charged.
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Both the Mercedes-Benz emergency call system
as well as the 112 emergency call system (EU
eCall) automatically initiate an emergency call:
After activation of the restraint systems such
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as airbags or seat belt tensioners after an
accident
After an automatically initiated emergency
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stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is established with the
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emergency call centre.
A message with accident data is transmitted
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to the emergency call centre.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the display.
Dial the emergency number 112 or the appro-
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priate local emergency call number on your
mobile phone.
MBUX multimedia system 313
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
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conditions permit you to do so until a voice
connection is established with the emergency
call centre.
On the basis of the call, the emergency call
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centre decides whether it is necessary to call
rescue teams and/or the police to the acci-
dent site.
If no vehicle occupant answers, an ambulance
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is sent to the vehicle immediately.
Triggering a manual emergency call
To use the SOS button in the overhead con-
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trol panel: press the SOS button at least one
second long (
page 301).
/
or
To use voice control: use the voice commands
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of the MBUX voice assistant.
The emergency call has been made:
A voice connection is established with an
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emergency call centre.
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