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The Mercedes-Benz Emergency Call System is not
available in all countries. You can find more infor-
mation on the regional availability of eCall at:
https://www.mercedes-benz-mobile.com/extra/
ecall/
The following applies for both emergency call sys-
tems:
The transfer of specific data is required for the
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intended function of both emergency call sys-
Differences between the Mercedes-Benz emergency call system and the 112 emergency call system (EU eCall)
Mercedes-Benz emergency call system
The Mercedes-Benz emergency call system is permanently logged in to
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the mobile phone network.
Automatic and manual Mercedes-Benz emergency calls are transmitted
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to a Mercedes-Benz emergency call centre.
In the event that the emergency call centre of the Mercedes-Benz emer-
gency call system cannot be reached (e.g. due to a lack of network cov-
erage), the 112 emergency call is carried out automatically.
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The 112 emergency call system (EU eCall) in
your vehicle meets the delegated regulation
tems. This will be explained in the "Data trans-
fer" section (
page 314).
/
Both emergency call systems are included as
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standard equipment in your vehicle and are
activated at the factory.
The use of both emergency call systems is
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exempt from charges.
112 emergency call system (EU eCall)
If you decide on the 112 emergency call system (EU eCall) only, then the
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system only logs in to the mobile phone network after the triggering of a
manual or automatic emergency call.
The 112 emergency call system (EU eCall) transmits automatic and
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manual emergency calls directly to public coordination centres.
EU 2017/79. Proper and full functionality of
the 112 emergency call system (EU eCall)
MBUX multimedia system 311
Both emergency call systems only function in
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areas in which the mobile phone network pro-
viders offer mobile phone coverage.
For both systems, insufficient network cover-
age from the mobile phone network providers
can result in an emergency call not being
transmitted.
depends on circumstances beyond the influ-
ence of Mercedes-Benz AG. This includes
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