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To retrieve a call from hold
•
Click Retrieve from Held in the Communications window.
Call Transfer/Conference Calls
There are two ways to transfer a call or make a conference call:
•
Use the drag-and-drop method (below).
•
Use the Trans/Conf button (page 30).
Note: You can have up to five (5) people on a conference call, including yourself. You
cannot set up a conference call between two active calls (calls with separate
communication windows).
To transfer a call or make a conference call using drag-and-drop
1. While on a call, click and hold a contact from the People or History section, and drag
it anywhere on the Communication Window.
2. The current call is put on hold, and the number of the contact you dragged is dialed.
3. To transfer the call without talking to the new party (unattended or blind transfer), click
Transfer or Hang Up while the line is ringing.
Revision B
Using Your Assistant
29
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