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The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.
Welcome... Welcome... Welcome to the user's guide for the desk phones Mitel 6863 SIP and Mitel 6865 SIP for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration. If you require further...
Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
• An announcement will be indicated on all phones which support announcements. • Fast take (*88) allows you to take a call from one phone on another. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Refer to the Self Service Portal online help for further information on a specific topic. Contact your system administrator to access to the Self Service Portal. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Using the phone number last dialled (Mitel 6865 SIP only) Line keys L1 to L2 with Mitel 6863 SIP: 2 line keys Mitel 6865 SIP: 2 line keys. A total of 9 lines are available. • Seizing a line • Answering a call •...
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• Connection for Power over Ethernet (PoE), class 2 • Connection for wall mounting Use the headset connection for headsets only. Connecting another device may cause dam- age to your phone and void your warranty. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
A menu can have several sub-menus. Press the softkey (navigation key down or right) to access the sub-menu or the selection of available editing options or to carry out the action. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Keys, display and menu guidance Free configurable keys Mitel 6863 SIP: Your Mitel 6863 SIP has three freely configurable keys that are set to the following default functions by your system administrator: • System menu • Redial list • Call transfer.
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Overview function key configuration (default key setting) Mitel 6863 SIP/Mitel 6865 SIP phones on the MiVoice Office 400 commu- nication system are delivered with the following function key configuration. Please note that your system administrator may change this and your phone may therefore differ from this default configuration.
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Closing editor without saving: With the Cancel softkey or the done key, you can cancel the entry without saving or go back to the idle state in the menu. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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• Incoming call • Appointment call Flashes slowly Call party on hold. Call can be answered on any phone. Connected LED function key or busy lamp field key (Mitel 6865 SIP only): State Description Does not light up • Function is deactivated •...
(Mitel 6865 SIP only) gives you additional, freely configurable keys. Expansion key module Mitel M680 You can connect up to three Mitel M680 expansion key modules next to each other on your phone. The Mitel M680 has the following properties: •...
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Keys, display and menu guidance Expansion key module Mitel M685 You can connect up to three Mitel M685 expansion key modules to your phone. The Mitel M685 has the following properties: • Coloured touchscreen • 3 display levels with 28 configurable keys each (84 configurable keys in total).
Labels can be created and printed using the Self Service Portal (see chap- ter "MiVoice Office 400 Self Service Portal", page 9). Mitel 6863 SIP / Mitel 6865 SIP: 1. Create and print the label using Self Service Portal (Important printer settings: "Page scaling for printing: none").
Press the End key during the ringing phase. ➔ The connection is rejected and, depending on the system configuration, the caller either hears the busy tone or is forwarded to a preconfigured destina- tion. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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The loudspeaker and hands-free microphone are now deactivated. Ending a call: Put the handset on-hook. 1) from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
Answering a call with the headset: Press the key on the headset or the loudspeaker/headset key. Ending a call with the headset: Press the key on the headset or the loudspeaker/headset key. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
An efficient algorithm provides quick search results. Dial by name Enter the corresponding letter for dialling by name. The surname and first name have to be separated by a space (*-key). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Scroll through the list and select the user you want. Pick up the handset. ➔ The phone number displayed is dialled. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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The call lists can be operated via the call list key, the redial key, the system menu, or a function key (see chapter "Configuring keys", page 87). Call list for unanswered/answered calls: Mitel 6863 SIP: Press the function key for Menu. Scroll to Call list and press the navigation key to the right.
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Dialling with the line key You want to make a call via a line key. Mitel 6863 SIP: You can make a call via a line key. Your phone is equipped with two dedicated line keys with LED (L1, L2).
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"Brokering between an enquiry call party and your call partner", page 38). Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room.
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• The internal user must not have blocked the function call waiting on their phone (see chapter "Activating protection against call types", page 81 for configuration). 1) from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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You will still be connected to the original partner. Depending on the system configuration, the caller either hears the busy tone or is forwarded to a pre- configured destination. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
Call expected. The LED of the function key is lit (Mitel 6865 SIP only). Clear callback: Press the function key for Callback. ➔ Callback request is deleted. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Hide number. ➔ The function is activated/deactivated. The LED on the function key is switched on/off (Mitel 6865 SIP only). You phone number is hidden in all out- going calls. Activating CLIR per call: 1. Press the function key for Hide number.
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Park and put down the handset. ➔ The call party is parked. The LED of the function key is red (Mitel 6865 SIP only). Notes: The display returns to idle. The person you talked to will remain parked until they put down the handset.
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You can also broker between conference parties as a group and an enquiry call party. Note: See chapter "Enquiry call during a call", page 38 for enquiry calls. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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6 conference participants. You can hold a conference call with inter- nal and external users. Mitel 6863 SIP: You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assign- ment", page 88).
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• You can change the procedure by first starting an enquiry call before you set up a conference. Leaving a conference call: Put the handset on-hook or press the End key. ➔ The other conference parties remain in the call. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
Mitel 6863 SIP: You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assign- ment", page 88).
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Picking up your own call (you are in an active call): Press the function key for Take. ➔ After a brief moment, you are connected with the caller on another phone. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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• Group announcements are always conducted with a one-sided connection. • The group number must be entered as two digits. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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• If receipt of announcements is not authorised on any of the phones in the announcement group or all the phones are in use, you will hear the busy tone. • Group announcements are always conducted with a one-sided connection. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Recording restarts automatically once the call connection with the enquiry call party is set up and/or once the call connection with the first correspondent is restored. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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LED starts to flash before the recording reaches its maximum preset duration. Once the maximum duration is reached (or the memory is full), the recording is stopped and the LED goes off (Mitel 6865 SIP only). Activating discreet ring You do not want to be disturbed by the ring of the phone. You do not, how- ever, want to switch off the phone.
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Do not disturb (forward- ing) on/off. ➔ The function is activated/deactivated. The LED on the function key is switched on/off (Mitel 6865 SIP only). Your callers hear the busy tone. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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You will be connected with the user who has activated intrusion; the first call party is put on hold. Rejecting intrusion: Press the softkey. ➔ Intrusion will be rejected; you remain connected to your first call party. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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If the user has blocked intrusion, connection set up will be cancelled. Answering silent intrusion: There are neither display nor sound signals on your phone to indicate silent intrusion. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
A list of your routings is displayed. Select the desired call routing and confirm with the softkeys Activate > Enter. ➔ The selected routing is activated and another is deactivated. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Activating/deactivating ring alone Press the function key for Ring Alone on/off. ➔ The function is activated/deactivated. The LED on the function key is switched on/off (Mitel 6865 SIP only). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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3. Confirm the security prompt with the softkey. Note: Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel DocFinder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One num- ber user concept", page 8):...
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• You can only log on once to a Free Seating phone. The moment you log in to another free seating phone, you are automatically logged off the original phone. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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➔ You are now logged in and can use the free seating phone with your personal settings. The LED on the function key is switched on (Mitel 6865 SIP only). Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 79).
Alarm cancellation delay: Your system administrator can set a delay (1- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hot- line destination number.
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Incoming calls are also forwarded to another destina- (CFNR) to VM on/off tion (voice mail). Call forwarding menu Direct access to the system menu Forwarding (see chapter "Call forwarding", page 62). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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You can either carry out a function directly or store it under a key (see chapter "Overview of available functions", page 55). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Function with OpenCount. You can enter the charges and the call information of your outgoing and incom- ing calls into specific projects (see chapter "Activat- ing PIN telephony", page 70). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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In the user group incoming and internal calls are routed to a group of internal destinations according to a preconfigured call distri- bution. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
Not available You can call up the presence of the user you want in the following situa- tions. • in Directory Lookup • in a call list Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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"Configuring presence profile", page 85. Note: If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
(Call Forwarding Unconditional). Call forwarding if busy Incoming calls are forwarded directly to a different desti- (If busy (CFB)) nation if you are busy (Call Forwarding if Busy). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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You can also enter the call number of the user you want manually or find it in a call list. Deactivate call forwarding: Call forwarding unconditional can be deactivated via: Menu > Forwarding > call forwarding option Call forwarding off. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
More information on call lists can be found in chapter "Selecting from the call list", page 30. Options in the call list: Mitel 6863 SIP: Press the function key for Menu. Scroll to Call list and press the navigation key to the right.
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Forward the voice message to another user. You can decide whether to keep a copy of each voice message. A forwarded voice message is indicated by Play Play voice message. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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4. If you wish to keep a copy of this voice message, confirm this question by pressing the softkey > > Enter. 1) from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
Press the busy lamp field key of the team partner. ➔ The phone number and possibly the name of the team partner appear on the display. The team partner is called. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
H1-H2/P1-P8. Note: Your system administrator can configure up to nine line keys for you, but you cannot have more than two simultaneous connections. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Press a free KT line key. ➔ The LED on the KT line key lights up. KT line is selected. Pick up the handset. ➔ The phone number is dialled. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data. If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone.
➔ The function is activated/deactivated. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 79). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
Setting the backlight: 1. Scroll to Backlight and press the navigation key to the right. 2. Select the required setting and confirm with the navigation key to the right. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
If you do not want to be disturbed during a certain time, you can set your phone not to ring with Suppress ring tone. Tone set Country-specific ring tone settings. This menu is set by your system administrator. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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> Test. • You can configure individual ring tones for each busy lamp field and line key using the Self Service Portal (only Mitel 6865 SIP). For more infor- mation about the Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9.
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DHSG headset. All setting possibilities for the headset only apply to the Mitel 6865 SIP. Notes: • To find out how to make phone calls with the headset, refer to "Using a headset (Mitel 6865 SIP only)", page 27.
2. Select the setting you want and confirm with the softkey. Setting the headset volume (Mitel 6865 SIP only): 1. Scroll to Headset Mic Vol and press the navigation key to the right.
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As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
The display text shown in the idle state on your phone is configured using the Self Service Portal. For more information about the Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Press the Option key. Scroll to Restart phone and press the navigation key to the right. Confirm the security question with Yes. ➔ The phone is restarted. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
For more information about the Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9. 1) Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are only available on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialling by name) does not search in the local phone book.
Learn about options for editing voice messages in chapter "Editing options for voice messages", page 65. Press the function key for Menu. Scroll to Voice Mail and press the Enter softkey. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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3. Select the mode you want and confirm with the Enter softkey. Activating the voice mail greeting: 1. Select the greeting you want and press the Enter softkey. 2. Confirm with the Select > Enter softkey. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
A call is forwarded to voice mail. The greeting to be played can be configured with voice mail greeting. Voice mail greeting: Activate the greeting you want. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
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Enter softkey. Press the Modify > Enter softkey. Select the setting you want and press the Enter softkey. Make the changes and confirm with the Enter softkey. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
KT line to a configurable key. KT lines are only possible on function keys H1 to H2 (Mitel 6863 SIP) or H1 to H2/P1 to P8 (Mitel 6865 SIP). For more information on KT line keys, please refer to "Line keys on the key telephone (Mitel 6865 SIP only)", page 68.
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A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice Office 400 communica- tion server. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
- any- where, anytime and over any device, for the smallest business to the larg- est enterprise. Mitel offers customers maximum choice with one of the industry’s broadest portfolios and the best path to the cloud. With more...
The functions of the MiVoice Office 400 products have been tested and approved after comprehensive conformity tests. Nonetheless, errors can- Mitel 6863 SIP / Mitel 6865 SIP eud-1663/1.2 – R4.0 SP1 – 01.2016...
(1) year period from the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the warranty period.
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Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
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Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Product and safety information, legal information Regulatory provisions CE conformity Mitel Schweiz AG hereby declares that the MiVoice Office 400 products • conform to the basic requirements and other relevant provisions of the Directive 1999/5/EC. • are manufactured in conformity with RoHS according to the Directive 2011/65/EU.