Contacting Customer Support And Returning Components; Contacting Customer Support - Juniper SRX300 Series User Manual

CHAPTER 16
Contacting Customer Support and
Returning Components

Contacting Customer Support

Related
Documentation
Copyright © 2017, Juniper Networks, Inc.
Contacting Customer Support on page 105
Return Procedure for SRX Series Services Gateway Hardware Components on page 106
Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label on page 107
Information You Might Need to Supply to JTAC on page 107
Required Tools and Parts for Packing the SRX Series Services Gateway Hardware
Components on page 108
Packing the SRX Series Services Gateway Hardware Components for
Shipment on page 108
Once you have located the serial numbers of the services gateway or component, you
can return them for repair or replacement. For this, you need to contact Juniper Networks
Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
On the Web: Using the Case Manager link at
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Return Procedure for SRX Series Services Gateway Hardware Components on page 106
http://www.juniper.net/support/
105