Troubleshooting Communications; Uploading A Simpl Windows Program - Crestron TPS-12 Operation Manual

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Crestron Isys TPS-12G/15G-QM-L
Operations Guide – DOC. 6356

Troubleshooting Communications

Use the following checklist if communication cannot be established with the control
processor.
1. Verify that you are using the correct cables. As described previously, an
RS-232 connection requires a straight-through serial cable. TCP/IP
connection requires a CAT5 cable with 8-pin RJ-45 connectors.
2. With a serial connection, verify that the correct COM port on the PC has
been selected. Some computers have more than one COM port; some may
be internal (e.g., for a modem). Consult the manufacturer's documentation
for further information about the COM ports on your PC.
3. Remove and reapply power to the control system.
4. If communication still cannot be established, contact Crestron customer
service.

Uploading a SIMPL Windows Program

The SIMPL Windows file can be uploaded to the control system using SIMPL
Windows or via the Crestron Toolbox.
Upload via SIMPL Windows
1. Start SIMPL Windows.
2. Select File | Open to view the "Open" window, navigate to the SIMPL
Window file (.smw), and click Open.
3. Select Project | Transfer Program.
Upload via Crestron Toolbox
1. Verify that the procedure for "Establishing Communications" that begins on
page 44 has been performed to establish a connection between the PC and
the control system.
2. Open Crestron Toolbox.
3. Select Tools | System Info.
Wall Mount Touchpanels
Wall Mount Touchpanels: TPS-12G/15G-QM-L ¥ 53