Further Inquiries; Future Updates - Crestron TPS-12 Operation Manual

®
Crestron Isys TPS-12G/15G-QM-L
Operations Guide – DOC. 6356
TPS-12G/15G-L Troubleshooting (continued)
TROUBLE
Touchpanel does not Incorrect RS-232
communicate with settings.
RS-232 devices.
Touchpanel display is Standby timeout has
dark. elapsed.
Unexpected response Touchpanel is
from the touchpanel. incorrectly calibrated.
Communications via the Improper Ethernet
LAN port is not connection (IEC).
functioning.
the same IP address.

Further Inquiries

If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(www.crestron.com) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.

Future Updates

As Crestron improves functions, adds new features, and extends the capabilities of
the TPS-12G/15G-L, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an "Addendum" in the Download column.
Wall Mount Touchpanels
POSSIBLE CORRECTIVE ACTION
CAUSE(S)
Match communication settings of
touchpanel to peripheral device.
Touch the screen to reactivate.
Enter "SETUP MODE" and recalibrate.
Verify proper connection at touchpanel
LAN port.
Another device set to Obtain new touchpanel static IP
address.
Wall Mount Touchpanels: TPS-12G/15G-QM-L ¥ 61