Adding Agents To A Ucd Group - Nortel T1/SMDI Configuration Manual

February 2008

Adding agents to a UCD group

Introduction
Once you have created a UCD group, you can add agents to it.
Before you begin
Create a list of the agent DNs you want to add to the UCD group.
If you have multiple UCD groups, identify the UCD group that each agent is
to service. CallPilot requires a separate UCD group for each media type
(voice, fax, and speech recognition).
If the customer dedicates some channels to a particular service, then there
must be an additional UCD group for each service with dedicated channels.
Modifying the MAXPOS value
If you add additional agents to an existing UCD group, you might have to
modify the MAXPOS value for the UCD group to which you are adding
agents. The MAXPOS value determines the maximum number of agents
that can be active at one time. If, by adding new agents, you exceed this
value, you cannot add the additional agents unless you change the
MAXPOS value.
The MAXPOS value is defined in table UCDGRP.
T1/SMDI and CallPilot Server Configuration
Configuring the switch
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