To Move An Agent From One Ucd Group To Another; Moving An Agent From One Ucd Group To Another - Nortel T1/SMDI Configuration Manual

Configuring the switch
Moving an agent from one UCD group to
another
Introduction
You might need to move an agent from one UCD group to another to
reorganize the allocation of channels or increase system efficiency.
Channels can be dedicated to a particular service, but traffic studies show
that you need more channels. Or, you can reduce the number of channels
dedicated to a service and move them to a UCD group where they can be
shared among more services.
ATTENTION

To move an agent from one UCD group to another

1 Determine if moving agents to a new UCD group will cause the MAXPOS
value of that UCD group to be exceeded.
If yes, modify the MAXPOS value for the UCD group to which you are
moving agents. This is done in table UCDGRP.
2 Use the servord/ossgate command DEO to delete those agents that are
being moved. See "To delete an agent from a UCD group," on page 85.
Note: If you do not delete extra agents that are no longer mapped to a
CallPilot channel, these agents can cause endless ringing on the
CallPilot system.
3 Use servord command ADO to move (add) the agents to the new UCD
group. See "To move an agent to another UCD group," on page 85.
84
Any changes made to the UCD groups must correspond
to changes in CallPilot. The number of UCD agents that
service a media type must match the number of those
media channels in CallPilot, for example, five UCD
agents in the fax UCD group and five fax channels in
CallPilot.
Standard 1.13
CallPilot