Nortel CallPilot Installation And Configuration Manual page 47

May 2000
If any DOA-replaced equipment is not returned within 45 days to the Repair and
Distribution center in Nashville, the distributor is invoiced for the replacement
equipment at the current NDP of the equipment. Returns received after invoicing
has occurred are subject to a minimum 15 percent restocking charge.
In the event of a DOA, distributors should contact the Santa Clara Customer
Response Center. Please identify the DOA equipment when requesting a
replacement.
DOA procedure
1 To report a DOA, contact the Customer Response Center at 1-800-321-
2649, and select option #3.
2 Provide the following information:

ordering code

item description

original P0 number (or NTI number)

the address where the equipment is to be shipped

distributor bill to number or address

P0 number for the DOA replacement shipment
3 Upon arrival of the DOA replacement equipment at the requested site,
immediately return the defective equipment to the following address:
Nortel Networks
Repair and Distribution Center
640 Massman Drive
Nashville, TN 37210
Attn: RA#_________
1-800-321-2649
4 In all shipments, include a packing slip from the distributor that includes the
following:

the distributor's address

DOA RA#

the quantity of items to be returned

the ordering code of items being returned

the P0 number
Part 2: 200i Server Hardware Installation
Installing the server, cables, and peripheral devices
47