Contacting Customer Support To Obtain Return Materials Authorization For Junos Space Appliances - Juniper JA2500 Junos Space Hardware Manual

JA2500 Junos Space Appliance Hardware Guide
Contacting Customer Support to Obtain Return Materials Authorization for Junos
Space Appliances
Related
Documentation
144
Packing a JA2500 Junos Space Appliance or Component for Shipping on page 145
If you are returning a Junos Space Appliance or hardware component to Juniper Networks
for repair or replacement, obtain a Return Materials Authorization (RMA) number from
Juniper Networks Technical Assistance Center (JTAC).
After locating the serial number of the appliance or hardware component that you want
to return, open a case with JTAC through the Web or by telephone.
For instructions on locating the serial number of the appliance or hardware component
you want to return, see "Locating the Serial Number on a JA2500 Junos Space Appliance
or Component" on page 142.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
Your existing case number, if you have one
Serial number of the appliance or component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the appliance when the problem occurred
You can contact JTAC 24 hours a day, seven days a week through the Web or by telephone:
Case Manager at CSC: http://www.juniper.net/cm/
Telephone: +1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see https://www.juniper.net/support/requesting-support.html
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support engineer validates your request and issues an RMA number for the return of
the component.
Locating the Serial Number on a JA2500 Junos Space Appliance or Component on
page 142
Packing a JA2500 Junos Space Appliance or Component for Shipping on page 145
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