Juniper MX204 Hardware Manual page 104

Returning a Hardware Component to Juniper Networks, Inc.
Copyright © 2018, Juniper Networks, Inc.
CAUTION: Do not stack any of the hardware components.
In the event of a hardware failure, please contact Juniper Networks, Inc. to obtain a Return
Material Authorization (RMA) number. This number is used to track the returned material
at the factory and to return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at https://www.juniper.net/support/guidelines.html
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Case Manager link at
https://www.juniper.net/support/
1-408-745-9500 (from outside the United States).
To return a defective hardware component:
Determine the part number and serial number of the defective component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the component for shipment.
5.
Chapter 21: Contacting Customer Support
.
or at 1-888-314-JTAC (within the United States) or
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