Juniper MX204 Hardware Manual page 102

CHAPTER 21
Contacting Customer Support
Contacting Customer Support
Contacting Customer Support to Obtain Return Material Authorization
Copyright © 2018, Juniper Networks, Inc.
Contacting Customer Support on page 121
Contacting Customer Support to Obtain Return Material Authorization on page 121
Guidelines for Packing Hardware Components for Shipment on page 122
Returning a Hardware Component to Juniper Networks, Inc. on page 123
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
On the Web, using the Case Manager link at:
https://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 12-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the platform when the problem occurred
Configuration data using one or more of the show commands
If you are returning a device or hardware component to Juniper Networks for repair or
replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
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