Chapter 10: About Forwarding Calls; Send All Calls; Forwarding Calls - Avaya 9620C User Manual

Chapter 10: About forwarding calls

You can forward your incoming calls to another number or to voice mail. If call forwarding is turned on, a
Forwarding icon appears on the top line of your display screen. The forwarding features available on your
phone depend on the options your system administrator has set. For more information about the options
available on your extension, contact your system administrator.

Send All Calls

About this task
When Send All Calls (SAC) feature is on, your incoming calls go directly to a predefined
coverage number, typically your voicemail. Incoming calls ring once at your extension and then
go directly to a number which is set by your system administrator. If the SAC feature is
administered on your phone, a Send All softkey appears on the Phone screen for idle calls.
You can also turn Send All Calls on or off by using the telephone Features list.
Procedure
1. From the Phone screen, scroll right to access the Features menu.
2. Select Send All Calls.
3. Press Select or OK to turn Send All Calls on or off.

Forwarding calls

About this task
Your phone might have several forwarding features.
Procedure
1. From the Phone screen, scroll right to access the Features menu.
2. Select the forwarding feature you want to activate.
3. Press Select or OK to turn the call forwarding feature on.
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Avaya one-X Deskphone Edition for 9620, 9620C, and 9620L IP Telephone User Guide March 2012 43