Chapter 10: Forwarding Calls; Send All Calls; Forwarding Calls - Avaya one-X 9620L User Manual

Chapter 10: Forwarding Calls

You can forward your incoming calls to another number or to voicemail. If call forwarding is
turned on, a Forwarding icon appears on the top line of your display screen. You can choose
from a number of forwarding features, including Send All Calls and Call Forward. The
forwarding features available on your phone depend on the options your system administrator
has set. For more information about the options available to you, contact your system
administrator.

Send all Calls

When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage
number, typically your voicemail. Incoming calls ring once at your extension and then go directly
to a number which is set by your system administrator. If the SAC feature is administered on
your phone, a SendAll softkey appears on the Phone screen for idle calls. Pressing SendAll
turns Send All Calls on. If it is already on, pressing SendAll turns it off. You can also turn Send
All Calls on or off by using the telephone Features list.
1. From the Phone screen, scroll right to access the Features menu.
2. Select SendAllCalls.
3. Press Select or OK to turn Send All Calls on or off.

Forwarding calls

Several forwarding features may be available so you can set a number to which your calls will
be forwarded, or turn off call forwarding if it is already on. If available, your call forwarding
features are listed on a Forwarding features menu.
1. From the Phone screen, scroll right to access the Features menu.
2. Select the forwarding feature you want to activate.
3. Press Select or OK to turn the call forwarding feature on.
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Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide
When you turn on the Call Forwarding feature, you hear a tone prompting you to
enter the forwarding number.
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