Transferring A Call To Voicemail; Transferring A Held Call - Avaya 9600 Series Manual

Transferring Calls

Transferring a Call to Voicemail

When set to visual voice mode, the
the voicemail mailbox of another user or group.
Procedure
1. With the call connected, press the
and can continue talking.
2. Dial the extension number of the user or group to which you want to transfer the call.
3. When the number matches a user or group, their name is displayed.
• To transfer the call to the user or group's mailbox, press Select. The caller hears a few
seconds of ringing and then the mailbox greeting.
• To cancel the transfer, press Cancel.
Related links
Transferring Calls

Transferring a Held Call

There are various call transfer scenarios to consider:
• Note: It is also possible to transfer a held call by starting a conference and then dropping
yourself from that conference. However, if you are the only internal user in the conference,
depending on your telephone system's configuration, dropping yourself might end the
conference.
Procedure
1. Transfer to a Held Call: If you have multiple calls on hold and you want to transfer a
connected call to one of the held calls:
a. Press the Transfer soft key and use the up and down cursor keys to highlight the
desired call appearance.
b. When you are satisfied, press Complete to transfer the call while the other held
call(s) remain on hold.
2. Transfer to a New Call: If you have calls on hold but you want to connect your current call
with a new destination:
• Press the Transfer soft key and enter the destination manually using the numerical
keypad and press Complete.
• Alternatively, press Dir to select a destination from the directory or use the Redial
option, if applicable.
November 2021
MESSAGE key can be used to transfer your current call to
on page 47
Using 9600 Series Phones on Avaya IP Office
Comments on this document? infodev@avaya.com
MESSAGE key. You are still connected to the call
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