Lexmark Pro910 Series Service Manual page 28

Lexmark Pro910 Series
Error table
Error
Ink cartridge order
Print incomplete
Data error
Ink cartridge short
Ink cartridge programming
2-8
Service Manual
Description
Unsupported order of ink cartridge.
The print carrier stopped before all of
the data was used.
Incorrect data has been sent from the
host computer to the printer.
The short test detected a short circuit
in the printhead.
Firmware is unable to program
pseudo-random ink cartridge ID.
Action
Technical Support Center:
Install the correct ink cartridge.
Service:
Install the correct ink cartridge.
Technical Support Center:
Clear any carrier jams. Unplug the
printer from the electrical outlet, wait
for 10 seconds, and then plug the
printer back in. Resend the print job.
Service:
Clear any carrier jams. Unplug the
printer from the electrical outlet, wait
for 10 seconds, and then plug the
printer back in. Resend the print job.
Technical Support Center:
Unplug the printer from the electrical
outlet, wait for 10 seconds, and then
plug the printer back in. If the problem
remains, then replace the USB cable.
Service:
Replace the system board. See
"System board removal" on
page 4-35.
Technical Support Center:
Check the printhead for proper
installation. If properly installed, then
replace the printhead.
Service:
Remove the printhead. Clean and
reinstall the printhead. If the problem
remains, then replace the printhead.
Technical Support Center:
Check the printhead for proper
installation. If properly installed, then
replace the printhead.
Service:
1. Clean the printhead contacts. If
the problem remains, then replace
the printhead.
2. Check for bent contacts on the
tank contact card. If the contacts
are bent, the replace the tank
contact card. See "Tank contact
card removal" on page
If the problem remains, then replace
the system board. See "System
board removal" on page 4-35.
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