Troubleshoot Internet Browsing - NETGEAR WAC124 User Manual

AC2000 802.11ac Wireless Access Point/Router WAC124
4. Enter your registered email address and password and click the LOG IN button.
The BASIC Home page displays.
5. Select ADVANCED.
The ADVANCED Home page displays.
6. In the Internet Port pane, click the Connection Status button.
The Connection Status pop-up window opens.
7. Check the information to see if your PPPoE connection is up and working.
If the access point/router is not connected, click the Connect button.
The access point/router continues to attempt to connect indefinitely.
8. If you cannot connect after several minutes, the access point/router might be set up
with an incorrect PPPoE login name, password, or service name, or your ISP might
be experiencing a provisioning problem.
Note: Unless you connect manually, the access point/router does not authenticate
using PPPoE until data is transmitted to the network.

Troubleshoot Internet browsing

If the access point/router can obtain an IP address but your computer or mobile device
is unable to load any web pages from the Internet, check the following:
• If the access point/router is in router mode and you can log in to the access
point/router's local browser interface but you cannot get an Internet connection,
check if the access point/router can obtain an IP address from your ISP (see )
• The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is
reached, you can resume Internet access (see Router mode: Unblock the traffic meter
after the traffic limit is reached on page 160). If your ISP sets a usage limit, they might
charge you for the overage.
• Your computer or mobile device might not recognize any DNS server addresses. A
DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered a DNS address during the access point/router's configuration, restart
your computer or mobile device.
Diagnostics and
Troubleshooting
251 User Manual