NETGEAR WAC124 User Manual page 255

AC2000 802.11ac Wireless Access Point/Router WAC124
3. If you do not receive replies, check the following:
• Check to see that IP address of the access point/router is listed as the default
gateway for your computer. If DHCP assigns the IP configuration of your
computers, this information is not visible in your computer Network Control Panel.
Verify that the IP address of the access point/router is listed as the default gateway.
• Check to see that the network address of your computer (the portion of the IP
address specified by the subnet mask) is different from the network address of
the remote device.
• Check to see that your Internet modem is connected and functioning.
• If your ISP assigned a host name to your registered computer, use that host name
as the account name (see Router mode: Manually set up the access point/router
Internet connection on page 40).
• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address
of your broadband modem. Some ISPs additionally restrict access to the MAC
address of a single computer connected to that modem. If your ISP does this,
configure your router to "clone" or "spoof" the MAC address from the authorized
computer.
Diagnostics and
Troubleshooting
255 User Manual