Troubleshoot Internet Browsing - NETGEAR WAX628 User Manual

Insight Managed WiFi 6 AX5400 Access Point Model WAX628
Note: If the access point's WiFi authentication and encryption is set to WPA3 Personal
and the WiFi client device does support WPA3, make sure that the WiFi adapter
device driver is updated to the latest version on the WiFi client device.
• Does the WiFi client device find the WiFi network?
If not, check the WLAN LEDs. If a WLAN LED is off, the associated WiFi radio is
probably off, too. For more information about the WiFi radios, see Turn a radio on
or off on page 86.
• If you disabled the access point's SSID broadcast for the WiFi network, the WiFi
network is hidden and does not display in the WiFi device's network scanning list.
(By default, SSID broadcast is enabled.) For more information about the SSID
broadcast, see Hide or broadcast the SSID for a WiFi network on page 68.
Note: If you want to change the settings of a WiFi network on the access point, use a
wired LAN connection to avoid being disconnected when the new WiFi settings take
effect.
If the WiFi client device finds the WiFi network but the signal strength is weak, check
these conditions:
• Is the WiFi client device too far from the access point, or too close?
Place the WiFi client device near the access point, but at least 6 feet (1.8 meters)
away, and see whether the signal strength improves.
• Are objects between the WiFi client device and the access point blocking the WiFi
signal?

Troubleshoot Internet browsing

If a WiFi device is connected to the access point but unable to load any web pages from
the Internet, it might be for one of the following reasons:
• The WiFi device might not recognize any DNS server addresses.
If you manually entered a DNS address when you set up the access point (that is,
the access point uses static IP address settings), restart the WiFi device and verify
the DNS address.
• The WiFi device might not use the correct TCP/IP settings.
If the WiFi device obtains its information by DHCP, reboot the WiFi device and verify
the address of the switch or Internet modem to which the access point is connected.
For information about TCP/IP problems, see Troubleshoot your network using the
ping utility on page 247.
Diagnostics and
Troubleshooting
244 User Manual