AC2000 802.11ac Wireless Access Point/Router WAC124
Quick tips
This section describes tips for troubleshooting some common problems.
Router mode: Sequence to restart your access point/router
network
If the access point/router is in router mode and you must restart your network,
follow this sequence:
1. Turn off and unplug the Internet modem.
2. Turn off the access point/router.
3. Plug in the Internet modem and turn it on. Wait two minutes.
4. Turn on the access point/router and wait two minutes.
Check the Ethernet cable connections
Make sure that the Ethernet cables are connected correctly and securely plugged in:
• If the access point/router is in access point mode (the default system mode), make
sure that you connect the yellow Ethernet port on the access point/router through
an Ethernet cable to a LAN port on the existing router in your network or to a switch
or hub that is located between the access point/router and the router.
• If the access point/router is in router mode, make sure that you connect the yellow
Ethernet port on the access point/router through an Ethernet cable to a LAN port
on your Internet modem.
• For any computer or device that you connect directly through an Ethernet cable to
the access point/router, make sure that you connect the Ethernet cable from the
computer or device to one of the four LANs port on the access point/router.
Check the WiFi settings of your computer or mobile device
If you connect over WiFi to the access point/router, make sure that the WiFi settings on
your computer or mobile device and the access point/router match exactly. The access
point/router's default SSID is NETGEAR-1 and the default passphrase is sharedsecret.
Note: If you set up an access control list on the access point/router, you must add each
computer or mobile device to the access control list (see Enable and manage network
access control on page 81).
Diagnostics and
Troubleshooting
241
User Manual