NETGEAR WAC740 Installation Manual

NETGEAR WAC740 Installation Manual

Prosafe dual band wireless ac access point
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ProSAFE Dual Band Wireless AC
Access Point Model WAC740
Hardware I nstalla t ion G ui de
September 2016
202-11705-01
350 East Plumeria Drive
San Jose, CA 95134
USA

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Summary of Contents for NETGEAR WAC740

  • Page 1 ProSAFE Dual Band Wireless AC Access Point Model WAC740 Hardware I nstalla t ion G ui de September 2016 202-11705-01 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
  • Page 3: Table Of Contents

    Contents Chapter 1 Introduction and Hardware Overview Overview ............6 Unpack Your Access Point .
  • Page 4 ProSAFE Dual Band Wireless AC Access Point Model WAC740 You Cannot Access the Internet From a WiFi Device ..... . 31 You Cannot Access the Access Point From a Browser .
  • Page 5: Chapter 1 Introduction And Hardware Overview

    Point Model WAC740. In this hardware installation guide, except where indicated otherwise, the Dual Band Wireless AC Access Point Model WAC740 is referred to as the access point. This hardware installation guide complements the installation guide and the ceiling and wall installation guide that came with the access point and that you can download by visiting downloadcenter.netgear.com.
  • Page 6: Overview

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 Overview Model WAC740 is intended as a controller-managed access point for centralized management with a NETGEAR wireless controller from small (WC7500) to mid-size (WC7600) and large-size (WC9500) deployment. The access point operates with Multi-user MIMO (MU-MIMO), provides concurrent operation in the 2.4 GHz and 5 GHz radio bands,...
  • Page 7: Hardware Description

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 Hardware Description The following sections describe the top and rear hardware functions of the access point. • Top Panel on page 7 • Rear Panel on page 9 • Product Label...
  • Page 8 ProSAFE Dual Band Wireless AC Access Point Model WAC740 Table 1. Top panel LEDs (continued) Item Icon LED Name LED Behavior Description (continued) Blinking amber at The configuration between the access point and the moderate speed wireless controller is being synchronized.
  • Page 9: Rear Panel

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 Rear Panel Figure 2. Rear panel The rear panel components of the access point, from left to right, are described in the following list: Cable security lock. Receptacle for an optional lock.
  • Page 10: Product Label

    Figure 3. Product label Documentation Resources For more information about the WAC740 access point, see the following documents, which you can download by visiting downloadcenter.netgear.com: • NETGEAR ProSAFE Dual Band Wireless AC Access Point WAC740 Installation Guide •...
  • Page 11: Chapter 2 Connections For Multi-Gigabit Ethernet Throughput

    Connections for Multi-Gigabit Ethernet Throughput This chapter describes the access point’s connections for multi-Gigabit Ethernet throughput. The chapter includes the following sections: • Connection to a High-Speed Switch • Static LAG Connection to a Switch...
  • Page 12: Connection To A High-Speed Switch

    NETGEAR power adapter for the access point. To connect the access point to the switch, you must use access point LAN port 1 (the rightmost LAN port). All ports on the NETGEAR M4200 ProSAFE Managed Switch support at least 2.5 Gbps and provide PoE+.
  • Page 13: Static Lag Connection To A Switch

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 Static LAG Connection to a Switch If your network does not include a switch with ports that provide multi-Gigabit Ethernet throughput, connect the access point’s two LAN ports to a switch and set up a static link aggregation group (LAG) that allows either a single 2 Gbps connection or a 1 Gbps redundancy connection between the access point and the switch.
  • Page 14: Chapter 3 Installation

    Installation This chapter describes the installation procedures for your access point. Access point installation involves the steps that are described in the following sections: Step 1: Consider the System Requirements Step 2: Consider the WiFi Equipment Placement and Range Guidelines Step 3: Connect the Access Point to Your Network Step 4: Use the Wireless Controller to Discover and Configure the Access Point Step 5: Test WiFi Connectivity to the Access Point...
  • Page 15: Step 1: Consider The System Requirements

    Note: The access point requires PoE+. PoE (802.3af) is not sufficient. • If the switch does not provide PoE+, a NETGEAR power adapter for the access point and an AC power source. • A NETGEAR wireless controller in the same Layer 2 or Layer 3 network as the access point.
  • Page 16: Step 3: Connect The Access Point To Your Network

    If your network does include a DHCP server, note the following: Make sure that Option 43 is enabled on the DHCP server. Make sure that the DHCP server specifies the IP address of the NETGEAR wireless controller that you intend to use to discover and configure the access point.
  • Page 17: Step 3A: If The Network Does Not Include A Dhcp Server, Connect The Access Point To A Computer

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 Step 3a: If the Network Does Not Include a DHCP Server, Connect the Access Point to a Computer If your network does not include a DHCP server, you must connect a computer to the access point to configure the network IP address of the access point.
  • Page 18: Step 3B: Connect The Access Point To A Switch

    Connect the other end of the Ethernet cable to a port on the switch. On the switch, configure a static LAG for the access point. For more information, see the documentation for your switch. If you use a NETGEAR M4200 ProSAFE Managed Switch, see the M4200 and M4300 Series ProSAFE Managed Switches Web Management User Manual, which you can download by visiting downloadcenter.netgear.com.
  • Page 19: Step 3C: Provide Power To The Access Point

    Option 2: Connect the Access Point to a Power Adapter If your switch does not provide PoE+, obtain a 12 VDC, 2.5A power adapter from NETGEAR. This power adapter is specific to the WAC740 access point. Do not use another power adapter.
  • Page 20: Step 4: Use The Wireless Controller To Discover And Configure The Access Point

    Step 4: Use the Wireless Controller to Discover and Configure the Access Point The WAC740 access point is not intended as a standalone access point. You must let a NETGEAR wireless controller discover the access point, after which you can configure and manage the access point through the wireless controller.
  • Page 21: Optional Step 6: Mount The Access Point

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 Optional Step 6: Mount the Access Point We recommend that you review the information in Step 2: Consider the WiFi Equipment Placement and Range Guidelines on page 15 before you mount the access point at its permanent position.
  • Page 22 ProSAFE Dual Band Wireless AC Access Point Model WAC740 Figure 7. Ceiling installation Before mounting the access point in a high location, first set up and test the access point to verify WiFi network connectivity. If you are mounting the access point on a hard ceiling, use the wall installation instructions.
  • Page 23 ProSAFE Dual Band Wireless AC Access Point Model WAC740 Place the access point so that the ceiling rail is between the two tabs on the access point–mounting bracket. Twist the access point to hang it from the ceiling rail. Secure the access point to the ceiling rail using the T-bar screw.
  • Page 24: Wall Installation

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 Wall Installation The best location for a wall installation is at the center of your WiFi coverage area, and within line of sight of all mobile devices. Make sure that the top (the dome side) of the access point is directed toward the users and not the wall.
  • Page 25 ProSAFE Dual Band Wireless AC Access Point Model WAC740 Using the wall anchors and screws, attach the wall-mounting bracket to the wall where you previously marked. The following figures show a side view of the wall. The left figure includes a schematic view of the wall-mounting bracket.
  • Page 26 ProSAFE Dual Band Wireless AC Access Point Model WAC740 Note: Although the product package includes four wall anchors and screws, two screws are sufficient to attach the wall-mounting bracket as shown in the previous figure. However, if you prefer, you can use four screws and insert them through the mounting holes in the corners of the wall-mounting bracket.
  • Page 27: Appendix A Troubleshooting

    “Troubleshooting and Diagnostics” chapter in the ProSAFE Wireless Controller Models WC7500, WC7600, WC7600v2, and WC9500 User Manual, which you can download by visiting downloadcenter.netgear.com.
  • Page 28: Troubleshooting Chart

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 Troubleshooting Chart The following table provides some tips for correcting simple problems that you might encounter. Table 2. Troubleshooting chart Symptom Cause Possible Solution No LEDs are lit The access point is •...
  • Page 29: Verify The Correct Sequence Of Events At Startup

    If the Power LED remains solid amber and does not turn green, it might indicate a system fault. If you suspect a system fault, contact NETGEAR technical support. During the following situations, the Power LED is blinking amber: •...
  • Page 30: No Leds Are Lit On The Access Point

    If it is plugged directly into the wall, verify that the outlet is not switched. Make sure that you are using the correct NETGEAR power adapter that is intended for your access point.
  • Page 31: The Wlan Leds Do Not Light

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 The WLAN LEDs Do Not Light The access point’s antenna is not working. Check these items: • If the WLAN LEDs remain off, either disconnect the cable to the (PoE+) switch and then reconnect it again, or disconnect the adapter from its power source and then plug it in again.
  • Page 32: Test The Lan Path To The Access Point Using The Ping Utility

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 192.168.0.210 and a subnet mask of 255.255.255.0. The access point’s default IP address is 192.168.0.160, and its subnet mask is 255.255.255.0. Make sure that your network configuration settings are correct. •...
  • Page 33 ProSAFE Dual Band Wireless AC Access Point Model WAC740 If the path is not working, you see this message: Request timed out If the path is not functioning correctly, one of the following problems could be occurring: • Wrong physical connection: Make sure that the Activity LED and the LAN LED 1 are lit.
  • Page 34: Appendix B Supplemental Information

    Supplemental Information This appendix provides factory default settings and technical specifications for the ProSAFE Dual Band Wireless AC Access Point Model WAC740. The appendix includes the following sections: • Technical Specifications • Factory Default Settings...
  • Page 35: Technical Specifications

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 Technical Specifications Table 3. Technical specifications Feature Description Supported WiFi radio • 2.4 GHz band frequencies and WiFi 802.11ng modes 801.11bg 802.11b • 5 GHz band 802.11ac 802.11na 802.11a Maximum theoretical 2.3 Mbps simultaneous throughput (600 Mbps on the 2.4 GHz band and 1700...
  • Page 36: Factory Default Settings

    ProSAFE Dual Band Wireless AC Access Point Model WAC740 Table 3. Technical specifications (continued) Feature Description Environmental • Operating temperature: 0 to 40°C (32 to 104°F) specifications • Operating humidity: 10–90%, noncondensing Electromagnetic compliance • FCC Part 15 SubPart B •...

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