Quick Tips For Wifi Troubleshooting - NETGEAR WAX214 User Manual

NETGEAR WiFi 6 AX1800/AX3600 Dual Band PoE/PoE+ Access Points, WAX214 and WAX218
The IPv4 Port field is fixed at port number 5201. The IPv6 Port field is fixed at port
number 60001.
9. Click the Start button.
The access point performs the speed test. The results display on the page.

Quick tips for WiFi troubleshooting

If one or more WiFi networks do not function normally, consider to repower your access
point:
1. Unplug the Ethernet cable from the access point to your network switch.
2. If you use a power adapter, disconnect it from the access point.
3. Plug in the Ethernet cable from the access point to your network switch. Wait two
minutes.
4. If you use a power adapter, connect it to the access point. Wait two minutes.
If someone cannot connect with a WiFi device to the access point, try the following:
• Is a WLAN LED off? Make sure that one or both WLAN LEDs on the access point
are on:
- Both WLAN LEDs are off: If both WLAN LEDs are off and you did not disable
the LEDs (see Control the LEDs on page 109), the WiFi radios are probably off
too. For more information about enabling or disabling the WiFi radios, see Set
up a WiFi on/off schedule for an SSID on page 75.
-
One WLAN LED is off: If only one WLAN LED is off, the associated radio band
(2.4 GHz or 5 GHz) is probably disabled on all active WiFi networks (SSIDs). For
example, if the 5 GHz WLAN LED is off but the 2.4 GHz WLAN LED is lighting,
the 5 GHz radio band is probably disabled for each active SSID. For more
information, see Configure a WiFi network that is open or secured with WPA2 or
WAP3 personal security on page 49 or Configure a WiFi network that is secured
with WPA2 or WAP3 enterprise security on page 53.
• Do the WiFi settings match? Make sure that the WiFi settings in the WiFi device
and access point match exactly and that the radio band (2.4 GHz or 5 GHz) over
which the device is trying to connect is broadcasting for the SSID.
The SSID and WiFi security settings of the access point and WiFi device must match
exactly. For more informations about these settings and the radio bands, see
Configure a WiFi network that is open or secured with WPA2 or WAP3 personal
security on page 49 or Configure a WiFi network that is secured with WPA2 or WAP3
enterprise security on page 53.
Perform Diagnostics and
Troubleshooting
125 User Manual