Troubleshooting/Faqs; Error Correction - Siemens SIMOTION P320-4 E Commissioning And Hardware Installation Manual

Troubleshooting/FAQs

12.1

Error correction

This section provides you with tips on how to locate and troubleshoot common problems.
FAQs / error correction
The device is not opera‐
tional.
The monitor remains dark. The monitor is switched
The mouse pointer does
not appear on the screen.
Wrong time and/or date
on the PC.
Although the BIOS setting
is OK, the time and date
are still wrong.
USB device not respond‐
ing.
SIMOTION P320-4 E / P320-4 S
Commissioning and Hardware Installation Manual, 01/2015
Possible cause
There is no power supply
to the device.
off.
The monitor is in "power‐
save" mode.
The brightness button has
been set to dark.
The power cord or the
monitor cable is not con‐
nected.
The mouse driver is not
loaded.
The mouse is not connec‐
ted.
The backup battery is
empty.
The operating system
does not have a suitable
driver for the USB device.
To correct or avoid error
● Check whether the 24 V DC power supply is connected (see
SIMOTION P320-4 E / P320-4 S Manual, section Connecting
the power supply (24 V DC)).
● Check whether the line side switch is activated
(see SIMOTION P320-4 E / P320-4 S Manual, section Operator
controls).
Switch on the monitor.
Press any key on the connected keyboard.
Set the monitor brightness button to obtain more light.
For detailed information, refer to the monitor operating instructions.
● Check whether the power cord has been properly connected to
the monitor and to the system unit or to the grounded shockproof
outlet.
● Check whether the monitor cable has been properly connected
to the system unit and to the monitor.
If the monitor screen still remains dark after you have performed
these checks, please contact your technical support team.
Check whether the mouse driver is properly installed and present
when you start the application program. For more detailed informa‐
tion, refer to the manuals for the mouse or application programs.
Check whether the mouse is properly connected to the system unit.
If you use an adapter or extension on the mouse cable, also check
the connectors.
If the mouse pointer still does not appear on the screen after you
have performed these checks and measures, please contact your
technical support team.
● Press <ESC> during the boot sequence to open BIOS Setup.
● Set the time and date in the setup menu.
Replace the backup battery.
(See SIMOTION P320-4 E / P320-4 S Commissioning and Hard‐
ware Installation Manual > Service and maintenances > Replacing
the back-up battery).
If the problem cannot be resolved by replacing the battery, then
contact your technical support team.
Install a suitable driver; the correct driver can often be downloaded
from the homepage of the device's manufacturer.
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