Canon Oce PlotWave 300 Administration Manual page 191

Authentication by user name / password: errors in the validation report
A red cross in the report indicates an error:
Error message attach‐
ed to the red cross
Domain not correctly
configured
Error in DNS lookup:
DNS name does not
exist
The server is not op-
erational
The user name or pass-
word is incorrect
Authenticating user:
xxx
A local error has occur-
red.
Detect search base:
Failed to bind to
rootDSE: The user
name or password is
incorrect.
Directory lookup:
User object cannot be
found
Directory lookup:
Failed to bind: An inva-
lid dn syntax has been
specified.
Possible cause(s)
No domain defined
The domain entered is not correct. Check the syntax of the domain
The LDAP server is not recog-
nized.
The combination of user name
and password is not correct.
The suffix for the User Principal
Name (UPN) is not correct.
Additional test: Authenticate on
the user panel. If the authentica-
tion fails and a 'Invalid creden-
tials' message is displayed then:
The date and/or time set in the
system is not correct.
The authenticated user has no ac-
cess to the LDAP lookup account.
The LDAP search filter is not cor-
rect.
The LDAP search base is not cor-
rect.
Chapter 4 - Security on Océ PlotWave 345/365 and Océ PlotWave 450/550
Troubleshooting
Actions
Define at least one domain in Océ
Express WebTools. Go to the 'Se-
curity' - 'Domains' page)
name.
Correct the domain name in Océ
Express WebTools ('Security' -
'Domains' - 'Fully Qualified Do-
main Name')
Check the LDAP server in the
DNS.
If needed, declare the LDAP serv-
er. Enter the LDAP server and
LDAP port explicitly in Océ Ex-
press WebTools (in 'Security' -
'Domains' - ' Advanced').
Check the user name and pass-
word.
Check the Fully Qualified Domain
Name (FQDN).
In Océ Express WebTools correct
the 'Current date and time' in
'Preferences' - 'System defaults' -
Regional settings'.
In Océ Express WebTools check
the LDAP lookup account in 'Se-
curity' - 'Domains' - ' Advanced'.
In Océ Express WebTools check
the LDAP search filter in 'Security'
- 'Domains' - ' Advanced'.
In Océ Express WebTools check
the LDAP search base in 'Security'
- 'Domains' - ' Advanced'.
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