Canon Oce PlotWave 300 Administration Manual page 185

4. Check there is no red cross icon in the report.
If there is a red cross, solve the issue or check the solutions in the troubleshooting section, see
Troubleshooting of authentication by contactless card on page
Authentication by contactless card on the user panel
Introduction
Approach the contactless card reader with the contactless card.
• The authentication is automatic when the contactless card contains valid credentials.
• A login window is displayed when the authentication with the contactless card requires a PIN.
Enter the PIN in the password field.
After authentication, the name of the user is displayed in the top menu.
Troubleshooting of authentication by contactless card
Introduction
When an error occurs during the configuration of the authentication by contactless card, go to the
'Security' - 'Configuration' page and start the validation tool (See
configuration on page
Find below the list of possible causes of errors that can occur during the validation of the
contactless card configuration.
Authentication by contactless card: errors
A red cross in the report indicates an error.
For error messages with possible causes and actions to solve the error see:
Error message attach‐
ed to the red cross
Domain not correctly
configured
Error in DNS lookup:
DNS name does not
exist
The server is not op-
erational
184).
Possible cause(s)
No domain defined
The domain entered is not correct
The LDAP server is not recog-
nized.
Chapter 4 - Security on Océ PlotWave 345/365 and Océ PlotWave 450/550
Authentication by contactless card on the user panel
185.
Validate the contactless card
Actions
Define at least one domain in Océ
Express WebTools. (Go to the 'Se-
curity' - 'Domains' page)
Check the syntax of the domain
name.
Correct the domain name in Océ
Express WebTools ('Security' -
'Domains' - 'Fully Qualified Do-
main Name')
Check the LDAP server in the
DNS.
If needed, declare the LDAP serv-
er.
Enter the LDAP server and LDAP
port explicitly in Océ Express
WebTools (in 'Security' - 'Do-
mains' - ' Advanced').
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