Acd Supervisor Features; Agent Keys; Answer Agent - Nortel MERIDIAN 1 M2216ACD User Manual

ACD Supervisor features

You can assign any feature listed in the Agent features chapter to the supervisor's
telephone (except Supervisor), as well as the features described in this chapter.

Agent keys

Agent keys allow you to call agents by pressing
and monitor the status of each position, by watching the LCD indicators. Each
Agent key is linked to a particular agent position.
The following table shows what the Agent key indicators mean.
Indicator
Off
On
Slow Flashing
Fast Flashing

Answer Agent

When your phone rings and the
Answer Agent indicator flashes:
∫
Ans Agent
To disconnect an agent call:
®
ACD Supervisor features: Agent keys Answer Agent
Agent Status
No agent logged in at this position.
Busy on an ACD call.
Waiting for an ACD call.
Busy on a non-ACD call.
— Press
NOT READY
into
connected to the agent.
— Press Release.
∫
Call Agent
, then
Answer Agent. Your position goes
state and you are
∫
Agent
21