Nortel MERIDIAN 1 M2216ACD User Manual page 37

N
Night Service
25
Non-ACD calls
4, 18
Not Ready
18, 20, 22
O
Observe Agents
25
P
position ID
21
Priority
8
Program key
5
Q
queue
4
R
recorded announcement
Release
4
Return from Walkaway
S
Secondary DN calls
Supervisor
8, 19
Supervisor ID
8
T
Transfer to Supervisor
26
20
12
19
Index
33