Supervisor Features; Answer Agent; Answer Emergency; Call Agent - Nortel M2006 Quick Reference Manual

Transfer to Supervisor
∫
Supervisor
∫
Supervisor
®
Walkaway
˙
∫
Not Ready
To return:
∫
In-Calls
∫
Not Ready

Supervisor Features

Answer Agent

∫
Ans Agent

Answer Emergency

˙
∫
Ans Emerg

Call Agent

∫
Call Agent
∫
Agent
1. Press
2. Press
3. Press
or
1. Press
2. Unplug the headset.
1. Plug in the headset.
or
2. Press
Press
flashes.
When you hear a buzz and the
Answer Emergency
1. Press
2. Press
1. Press
or
2.
Supervisor during a call in progress.
again when the
Supervisor
supervisor answers.
to disconnect from the call.
Release
Hold during an ACD call in progress
or press
Not Ready
to return to your held call, or
In-Calls
press Not Ready to enter the queue from
the Not Ready state.
Answer Agent when the LCD indicator
indicator flashes:
Hold if you are on a call.
Answer Emergency.
Call Agent.
the agent's position ID, or press
Dial
Agent.
Supervisor Features
if not on a call.
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