Learning To Use Your Phone; In-Calls Key; Release; Hold - Nortel MERIDIAN 1 M2216ACD User Manual

Learning to use your phone

Learning to use your phone
This chapter explains the parts labeled on the Meridian Modular Telephones
pictured on the previous two pages.

In-Calls Key

is assigned to the lower right-hand key on your phone. It is your
∫
In-Calls
main ACD extension, also called the ACD DN or queue. The LCD indicator beside
it flashes when an ACD call is presented to your phone.
Press to answer the incoming ACD call (disconnects a call in
∫
In-Calls
progress).
Your phone may have secondary extensions (Directory Numbers or DNs)
assigned to other function keys. Use the secondary extension to make and receive
non-ACD calls.

Release

Disconnect a call on any active extension by pressing .
®

Hold

Place an active call on Hold by pressing . Return to the caller by
˙
pressing the extension key next to the fast flashing indicator.

Display Key

By pressing followed by you may view information on
∫ ∫
Display In-Calls
your ACD queue. In an MQA environment, the display will scroll through the
different queues at 2 second intervals. The queues will be presented in the order in
which they were entered at log in.

Volume control

Adjust the volume on your set using the volume control key. Raise the volume by
pressing the right side, lower the volume by pressing the left side. You can adjust
the volume of ringing, headset or buzz while you can hear the sound (or by using
P
and the Display Module —see the Meridian Digital Telephones and
Options Quick Reference Guide.)
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