Calls Waiting Indicator - Nortel MERIDIAN 1 M2216ACD User Manual

Agent features: Calls Waiting indicator

Calls Waiting indicator

The Calls Waiting indicator shows you how busy the ACD queue is.
The following table lists the four states of the Calls Waiting indicator, and their
meanings.
Note: If you have the Display Queue Status feature on your phone, the LCD indi-
cator next to
Indicator
Off
On
Slow Flashing
Fast Flashing
14
replaces the Calls Waiting indicator
∫
Disp Queue
Queue Status
Light
Normal
Busy
Overloaded
Meaning
There are few or no calls waiting.
An acceptable number of calls are
waiting.
Calls are backing up in the queue.
Calls overflowing to this queue will not
be accepted
Too many calls are in the queue. New
calls are being overflowed to another
queue.