Recordings And Music - Nortel MERIDIAN 1 M2216ACD User Manual

ACD Supervisor features: Recordings and music
To leave the Observe state:
®

Recordings and music

∫ 2637
To disconnect:
®
26
Press Release.
Note: You cannot observe an agent if the
agent's call is on Hold or if no calls are in
progress.
1. Press a secondary extension key.
2. the access code for the recorded
Dial
announcement or music. You hear the
announcement or music.
Press Release.