Your Telephone Non-Acd Call Features; Make A Call; Auto Dial - Nortel M3905 User Manual

Your telephone non-ACD call features

This section describes some non-ACD features commonly used for call processing.
Your telephone system administrator assigns features to your programmable
feature keys. Whenever this guide describes a procedure that requires special
codes, ask your telephone system administrator to provide these to you.
To access a feature, press a Feature Key or enter a Flexible Feature Code (FFC).
The system administrator supplies you with Flexible Feature Codes or Feature
Access Codes.
Note: In order to use a feature described in this section, your system software must
support the feature and the feature must be assigned to your telephone. Check
with your system administrator for more details.

Make a call

This section describes features you can use when making a call. There are several
ways to make a call from your M3905 Call Center Digital Telephone.
Note: If your M3905 ACD telephone is equipped with a handset, you must lift the
handset and press a DN or ACD DN to get a response in the handset.
To make a call:
2498
Note: Note: If you are not in Not Ready or Make Busy mode while you are on a
call on your Individual DN line, the call is put on hold enabling you to answer the
ACD In-Calls line. However, if you are on an ACD call and a call comes in on
your Individual DN line, you cannot put your ACD call on hold to answer your
Individual DN line call.

Auto Dial

Auto Dial lets you dedicate a feature key to a specific telephone number. When
the Auto Dial Key is pressed, the number is dialed automatically.
To use Auto Dial:
2498
Purchasing
Your telephone non-ACD call features
1. Press the
Individual DN
Key).
2. Dial the number.
1. Select an Individual DN
2. Press the associated
This automatically dials the number.
Key (non-ACD
Line.
Key.
Auto Dial
31