Resolving Startup Problems - Cisco IP Communicator Administration Manual

Resolving Startup Problems

Table 8-2 Resolving Cisco IP Communicator startup problems
Symptom
Error messages "Registering" or
"Defaulting to TFTP" server
repeat, and lines never appear
Cisco IP Communicator fails to
register and shows the error
"Error DBConfig"
Cisco IP Communicator cannot
find the network interface device
and asks user to reinsert it or
choose a new one, or
Cisco IP Communicator shows
the wrong extension number at
startup
Cisco IP Communicator Administration Guide for Cisco CallManager
8-4
Explanation and solution
Cisco IP Communicator is unable to contact the TFTP server. Check
network connectivity to the TFTP server. If you can ping the server,
ensure that DHCP option 150 is correctly set, or, if you are not using
DHCP in your network, make sure that the TFTP server address is
specified from the Cisco IP Communicator interface (right-click >
Preferences > Network).
Remote users should be sure to establish network connectivity
before launching Cisco IP Communicator.
There is no device record for this Cisco IP Communicator device in
Cisco CallManager, or auto-registration is disabled. Ensure that
device record that you have created matches the network adapter
chosen with Cisco IP Communicator (right-click > Preferences >
Network). See the "Selecting a Device Name" section on page
Also, ensure that the selected network adaptor still exists in the
computer (for example, ensure that a selected wireless card has not
been removed.) Finally, ensure that Cisco IP Communicator is
configured to use the correct TFTP server setting. (right-click >
Preferences > Network). See the
section on page 4-8.
Ensure that the network interface chosen for
Cisco IP Communicator (Preferences > Network > Network
Adapter) is installed on the system.
The network adapter setting allows Cisco IP Communicator to
identify itself to the network; it is not used for audio transmission.
For this reason, you do not need to change this setting once it is
established unless you are permanently removing or disabling the
selected network interface. In this case, select the new interface,
re-administer the device in Cisco CallManager administration, and
delete the old device record.
As a rule, users with laptops that use docking stations should
undock before launching Cisco IP Communicator for the first time
after installation.
See the "Selecting a Device Name" section on page 4-9
information.
Chapter 8 Troubleshooting Cisco IP Communicator
"Specifying a TFTP Server"
4-9.
for more
OL-4698-01