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TROUBLESHOOTING
If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs and troubleshooting tips. Visit us at " http://support.brother.com ".
If the problem persists, contact the retailer who sold you this machine or the nearest authorized service center.
For wireless network troubleshooting, refer to "Wireless Network Setup Guide".
Power Supply
Symptom
The machine cannot be
turned on.
Mat
Symptom
The mat cannot be
inserted.
The mat cannot be
recognized.
The mat is fed in at an
angle.
The material to be cut/
drawn or original to be
scanned cannot be
attached to the mat.
The mat cannot be fed
out.
When the mat is
inserted, the attached
material peels off.
Paper/Fabric Jam
Symptom
The mat cannot be fed.
Possible Causes (or Results)
The AC adapter is not correctly
connected to the machine.
Possible Causes (or Results)
When the mat was inserted, it was
not placed under the feed rollers.
The mat was not loaded using the
"Feed" button.
The dotted marks on the part of the
mat that is inserted are dirty.
The dotted marks on the part of the
mat that is inserted are hidden by
material that was attached.
The mat was inserted so that the
side with the material attached is
facing down.
The scanner glass is dirty.
The mat was inserted into the feed
slot at an angle.
The corners of the mat are deformed
(bent).
The material extends from the
adhesive area of the mat.
The mat's adhesive strength has
decreased.
The material to be cut/drawn or
original to be scanned is jammed in
the feeding mechanism in the
machine.
The mat is not level due to the
weight of the material.
The mat's adhesive strength has
decreased.
Possible Causes (or Results)
There is an obstruction around the
slot at the back of the machine.
The surface where the machine is
installed is uneven.
Solutions
Check that the AC adapter is connected
to the machine and that the power cord is
connected to the AC adapter and
electrical outlet.
Solutions
Insert the mat so that it is placed under
the feed rollers on the left and right sides
of the feed slot.
Lightly insert the mat into the feed slot,
and then press the "Feed" button.
Clean the dotted marks on the mat and
their surrounding area.
Attach the material while keeping it within
the adhesive area of the mat.
Insert the mat so that the side with the
material attached is facing up.
Clean the scanner glass from the bottom
of the machine.
Press the "Feed" button to feed out the
mat, and then re-insert it straight in.
Replace the mat with a new one.
Attach the material while keeping it within
the adhesive area of the mat.
Replace the mat with a new one.
Press the "Feed" button while the mat is
being inserted to feed it out.
If the mat does not feed out, turn off the
machine, and then carefully pull out the
mat.
With your hands, hold the mat level when
inserting it.
Replace the mat with a new one.
Solutions
Maintain space around the slot at the
back of the machine so that the mat can
be fed out.
Place the machine on a flat, even surface.
Reference
page 15
Reference
5
page 27
page 27
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page 27
page 79
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page 18
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page 28
page 27
page 76
Reference
page 12
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