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TROUBLESHOOTING
Finding the Wireless LAN Security Information (Network Name (SSID) and Network
Password (Key))
Please do not contact Brother Customer Service for assistance without the wireless security information. We
cannot assist you in locating your network security settings.
1) You should see the documentation provided with your wireless access point/router.
2) The default SSID could be the manufacturer's name or the model name.
3) If you do not know the security information, please consult the router manufacturer, your system
administrator, or internet provider.
*
The Network Password may also be described as the Network Key, Security Key or Encryption Key.
*
If the wireless access point/router is not broadcasting the SSID, the SSID will not automatically be detected. You
will have to manually enter the SSID name.
If the Machine Stops Operating Correctly
If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs and troubleshooting tips. Visit us at " http://s.brother/cpqaa/ ".
If the problem persists, contact the retailer who sold you this machine or the nearest authorized service center.
Power Supply
Symptom
The machine cannot be
turned on.
Mat
Symptom
The mat cannot be
inserted.
The mat cannot be
recognized.
The mat is fed in at an
angle.
56
Possible Causes (or Results)
The AC adapter is not correctly
connected to the machine.
Possible Causes (or Results)
When the mat was inserted, it was
not placed under the feed rollers.
The mat was not loaded using the
"Feed" button.
The dotted marks on the part of the
mat that is inserted are dirty.
The dotted marks on the part of the
mat that is inserted are hidden by
material that was attached.
The mat was inserted so that the
side with the material attached is
facing down.
A mat designed specifically for
DesignNCut is not being used.
The mat was inserted into the feed
slot at an angle.
The corners of the mat are
deformed (bent).
Solutions
Check that the AC adapter is connected
to the machine and that the power cord
is connected to the AC adapter and
electrical outlet.
Solutions
Insert the mat so that it is placed under
the feed rollers on the left and right sides
of the feed slot.
Lightly insert the mat into the feed slot,
and then press the "Feed" button.
Clean the dotted marks on the mat and
their surrounding area.
Attach the material while keeping it
within the adhesive area of the mat.
Insert the mat so that the side with the
material attached is facing up.
Replace the mat with one designed
specifically for DesignNCut.
Press the "Feed" button to feed out the
mat, and then re-insert it straight in.
Replace the mat with a new one.
Reference
page 6
Reference
page 35
page 35
page 53
page 26
page 35
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page 35
page 38
page 51
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