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Troubleshooting
Please do not contact Brother Customer Service for assistance without the wireless security information. We
cannot assist you in locating your network security settings.
How can I find the wireless security information (Network Name (SSID) and
Network Password)
1) You should see the documentation provided with your wireless access point/router.
2) The default Network Name (SSID) could be the manufacturer's name or the model name.
3) If you do not know the security information, please consult the router manufacturer, your system
administrator, or internet provider.
4) Some Wireless Network Name (SSID) and Network Password (Key) are case (upper case and lower case)
sensitive. Please properly record your information.
*
The Network Password may also be described as the Network Key, Security Key or Encryption Key.
*
If the wireless access point/router is not broadcasting the Network Name (SSID), the Network Name (SSID) will not
automatically be detected. You will have to manually enter the Network Name (SSID).
Error codes/Error messages
The following table contains a list of the various messages that may appear during setup or while registering the
machine with CanvasWorkspace as well as the appropriate solutions.
Perform the necessary operation according to the instructions in the message or the solution described here.
If the problem persists, contact the retailer who sold you this machine or the nearest authorized service center.
When Setting Up the Wireless Network
Error code
Err-01
Err-02
The wireless network setting is not activated.
Activate the wireless network.
See "Activate the Wireless Network" on page 6
The wireless access point/router cannot be detected.
1. Check the following 4 points.
- Make sure that the wireless access point/ router is powered on.
- Move your machine to an area with no items which obstruct the wireless network signal,
such as metal doors or walls, or closer to the wireless access point/router.
- Temporarily place your machine within about 1 m (3.3 feet) from the wireless access point
when you are configuring the wireless settings.
- If your wireless access point/router is using MAC address filtering, confirm the MAC address
of this machine is allowed in the filter.
2. If you manually entered the Network Name (SSID) and security information (Network
Name (SSID)/authentication method/encryption method/Network Password (Network
Key)), the information may be incorrect. Reconfirm the Network Name (SSID) and
security information and re-enter the correct information as necessary.
See "How can I find the wireless security information (Network Name (SSID) and Network
Password)" on page 13 to confirm.
Cause/Solution
13
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