Troubleshooting - Brother SDX325 Operation Manual

TROUBLESHOOTING

Please pay attention to all applicable safety warnings when referring to the sections cited below.
If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother support website offers the
latest FAQs and troubleshooting tips. Visit us at " http://s.brother/cpoac/ ".
If the problem persists, contact the retailer who sold you this machine or the nearest authorized service center.
For wireless network troubleshooting, refer to "WIRELESS NETWORK CONNECTION FUNCTION" on page 85.
Power Supply
Symptom
The machine cannot be
turned on.
Mat
Symptom
The mat cannot be
inserted.
The mat cannot be
recognized.
The mat is fed in at an
angle.
The material to be cut/
drawn or original to be
scanned cannot be
attached to the mat.
The mat cannot be fed
out.
Possible Causes (or Results)
The AC power cord is not correctly
connected to the machine.
Possible Causes (or Results)
When the mat was inserted, it was
not placed under the feed rollers.
The mat was not loaded using the
"Feed" button.
The feed roller is not positioned
correctly.
The shaft is released.
The dotted marks on the part of the
mat that is inserted are dirty.
The dotted marks on the part of the
mat that is inserted are hidden by
material or tape that was attached.
The mat was inserted so that the
side with the material attached is
facing down.
The mat was inserted in the wrong
direction.
The scanner glass is dirty.
A mat designed specifically for this
machine is not used.
The mat was inserted into the feed
slot at an angle.
The corners of the mat are
deformed (bent).
The rear tray is not pulled out.
The feed roller is not positioned
correctly.
The material extends from the
adhesive area of the mat.
The mat's adhesive strength has
decreased.
The material to be cut/drawn or
original to be scanned is jammed in
the feeding mechanism in the
machine.
Solutions
Check that the power cord is connected
to the electrical outlet.
Solutions
Insert the mat so that it is placed under
the feed rollers on the left and right sides
of the feed slot.
Lightly insert the mat into the feed slot,
and then press the "Feed" button.
Adjust the position of the feed roller.
Lock the shaft.
Clean the dotted marks on the mat and
their surrounding area.
Attach the material or tape while keeping
it within the adhesive area of the mat.
Insert the mat so that the side with the
material attached is facing up.
Insert the mat in the correct direction.
Clean the scanner glass inside the
machine.
Replace the mat with one designed
specifically for this machine.
Press the "Feed" button to feed out the
mat, and then re-insert it straight in.
Replace the mat with a new one.
Pull out the rear tray.
Adjust the position of the feed roller.
Attach the material while keeping it
within the adhesive area of the mat.
Replace the mat with a new one.
Press the "Feed" button while the mat is
being inserted to feed it out.
If the mat does not feed out, turn off the
machine, and then carefully pull out the
mat.
Reference
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Reference
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