Troubleshooting - Dymo XTL 300 User Manual

Troubleshooting

Review the following if you encounter a problem with your label maker.
Problem/Error Message
Poor print quality
Labels running low
Label cartridge empty
Poor cutter performance
Label maker does not turn on
Cover is open
Label cartridge is missing
Label cartridge not
recognized
Label application - cartridge
mismatch
No cutter present
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43 XTL 300
User Guide
Solution

Attach the power adapter to the label maker to recharge
the battery. See Charging the Battery on page 2.

Clean the print head. See Cleaning the Print Head on
page 41.

Ensure the label cartridge is inserted properly.

Replace the label cartridge.
You are about to run out of labels.
Replace the label cartridge. Printing will resume from the
last complete label printed.

Clean the cutter blade. See Cleaning the Cutter Blade
on page 42.

Press and hold key for at least five seconds.

Ensure the power adapter is connected to a working
wall outlet.

Attach the power adapter to the label maker to recharge
the battery. See Charging the Battery on page 2.
The label cartridge cover is open.
Close the label cartridge cover to continue printing.
No label cartrdige is detected in the label maker.

Insert a label cartridge.
If label cartridge is inserted, see Label cartridge not
recognized.

Make sure that the label cartridge is compatible with the
label maker and is inserted correctly.

Make sure the contacts in the label maker and
electronic chip on the label cartridge are free of dirt. See
Cleaning the Sensors on page 42.

If necessary, clean the electronic chip on the side of the
label maker with a small amount of alcohol on a cotton
swab.
This error can occur for several reasons:

The label cartridge in the label maker is not appropriate
for the label application you are trying to use.

The label you are trying to print cannot be printed on this
label cartridge.

The label cartridge in the label maker does not match
the label you are trying to print. In this case, you can
continue printing but the results may not match the label
you see in the label editor.
The cutter mechanism in the label maker is missing.
Make sure the cutter mechanism is inserted properly. See
the Cleaning the Cutter Blade on page 42 for instructions
on removing and replacing the cutter mechanism.