242.11-Paper Jam Service Check - Lexmark C734 Service Manual

242.03, 242.11—Paper Jam service check
Step Questions / actions
1 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
. and turn on the printer).
2. Select PRINT TESTS, and press
Select (
3. Select a tray below tray 2, and press
Select (
4. Select Single, and press Select (
Did the page feed correctly?
2 1. Turn the printer off.
2. Open the front access door, and turn the
transport belt gear clockwise.
Did the transport belt move?
3 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
. and turn on the printer).
2. Select MOTOR TESTS, and press
Select (
3. Select Align Motor Test, and press
Select (
Can you hear the align motor run?
4 Is tray 2 a high-capacity input tray (2,000-
sheet feeder)?
).
)
).
).
).
Yes
Problem resolved.
and
Go to step 3.
Go to step 4.
and
Replace the HCIT top
plate. See "Top plate
assembly removal" on
page 4-177.
5026
No
Go to step 2.
Replace the transport belt.
See "Transfer module
removal" on page 4-154
Replace the paper pick
mechanism. See "Paper
pick mechanism
assembly removal" on
page 4-113.
Replace the entire tray 2
option.
2-69
Diagnostic information