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Problem
Cannot scan using TWAIN or
Windows Image Acquisition (WIA) on
a Windows Server 2008, Windows
Server 2008 R2, Windows Server
2012, or Windows Server 2012 R2
computer.
Action
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
For Windows Server 2008 and Windows Server 2008 R2:
1
Click Start, point to Administrative Tools, and then click Server Manager.
2
Click Add Features under Features Summary.
3
Select the Desktop Experience check box.
4
If a window appears, follow the on-screen instructions.
5
Click Next, and then click Install.
6
Restart the computer.
For Windows Server 2012 and Windows Server 2012 R2:
1
On the Start screen, click Server Manager.
2
Click Add roles and features to start Add Roles and Features Wizard.
3
On the Before you begin screen, click Next.
4
On the Select installation type screen, confirm that Role-based or feature-
based installation is selected, and then click Next.
5
On the Select destination server screen, select an appropriate server and
then click Next.
6
On the Select server roles screen, click Next.
7
On the Select features screen, select the Desktop Experience check box
under User Interfaces and Infrastructure (Installed) in the Features list.
8
On the pop-up window, click Add Features.
9
On the Select features screen, click Next.
10On the Confirm installation selections screen, click Install.
11
Restart the computer.
Troubleshooting
227
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